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Toll Free
1-877-422-6932
(+1 519-332-6900)
Monday - Friday
8:30am - 5:00pm EST
info@myphotoserver.com
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| About Sharing your Albums | | | Why is my photo gallery offline?Here are a few things to check if your photo gallery is offline:
- Connect your computer to the Internet.
- Make sure the WebAddress Client is active (red ball in your task bar).
- Test your photo gallery. For example, to test your photo gallery open a
web browser and type in your Web Address Name
(http://smithfamily.myphotoserver.com).
Note:
If your WebAddress Client displays offline you may need to change the Update Packet Type in the Connection Tab. Type 1 is the default setting and works in most cases. If your computer continually shows offline select Update Packet Type 3 and repeat the test. You must retest after 15 minutes to verify that everything is functioning properly. If the retest fails you can repeat this step with each of the other Update Packet Types.
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